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Customer Experience Designer

  • 220+
Join iteo team Katowice, Bielsko-Biała, Warszawa, Toruń, Gdańsk or remote
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iteoCustomer Experience Designer 
Every awesome team is made up of awesome people, it’s just a simple truth.

At iteo we carefully select the team members who join us, in order to make sure that our awesomeness will only glow brighter! Remember that you spend nearly half of your life at work. The team has to be worth it!

Get to know us…

In a world where artificial intelligence is reshaping the way we interact with machines, we stand at the forefront of this revolution as creators of cutting-edge Voice Agents. As a Customer Experience Designer on our team, you’ll dive into the captivating realm of AI, collaborating with experts to craft unique experiences for our clients. Together with our tight-knit and seasoned team, you’ll be shaping the future of voice interactions, elevating customer service standards for numerous innovative companies. Come help us infuse a human touch into our technological solutions!

What you will do

  • Modeling of business processes selected for automation by the bot,
  • Designing dialogues and decision trees, prioritizing functionality,
  • Designing dialogue strategies, APIs and whole conversational AI architecture,
  • Implementing a dialogue strategies (in a Hellobot platform),
  • Optimizing bot’s existing dialogue strategies,
  • Gather and specify business requirements, translate them to the understandable for technicians form,
  • Conduct detailed analysis of impact on the new functionalities on existing documentation.

What we need you to have

  • Experience as a Business Analyst,
  • Experience in working with UML and/or BPMN modelling language,
  • Understanding of software development life cycle,
  • Strong analytical and problem-solving skills,
  • Ability to work across cross functional teams and functions,
  • Ability to make decisions independently,
  • High interpersonal and communication skills,
  • Highly developed interpersonal skills,
  • Very good command of written and spoken Polish and English.

Moreover, these skills would help

  • Knowledge of project management methodologies,
  • Experience in working in Agile projects,
  • Knowledge of voice bot technoloogies and dialogue modeling tools,
  • Ability to prepare SQL queries,
  • Knowledge of C# or Python programming language is desirable.

We offer

  • Interesting and developmental IT projects,
  • Competitive salary,
  • Flexible working hours and remote work options: You will have the freedom to manage your own time and work from anywhere you want,
  • Friendly and supportive work environment: You will join a team of 4 awesome people who share their knowledge, feedback, and fun. You will also enjoy regular team-building events, social activities, training, workshops, etc.,
  • Medicover health program,
  • Multisport card,
  • Life insurance,
  • Integrational meetups, parties and trips.
Would you like to be a part of our team?
Let us know! link arrow

Why should you join iteo?

  • icon image Non-corporate atmosphere
  • icon image Culture based on honesty
  • icon image Flexible contract options
  • icon image Independent teams
  • icon image High level of competence
  • icon image Combining remote & office work
  • icon image Knowledge sharing
  • icon image Flexible working hours
  • icon image Best available equipment for you to use
  • icon image Medical and sports benefits system
  • icon image Holiday & time off guaranteed
  • icon image Time and budget for personal development
iteo team office
iteo team

What can you expect in the recruitment process?

  • 1

    Application

    We verify your experience, know-how, and skills. If they fit our assumptions, we give you a call.
  • 2

    Conversation

    We present iteo, you present yourself – it’s a mutual check if we’re a perfect fit.
  • 3

    Technology

    We introduce you with our technological stack and verify your technical skills.
  • 4

    Feedback

    You tell us if it clicked and you’ll be eager to join our team. We do the same.
  • 5

    Employment

    We complete all the necessary formalities – there’s a bit of paperwork to be done on your side.
  • 6

    Onboarding

    You’re shown around the office, introduced to the team, fully equipped, and ready for the fun staff.
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