What was the problem?
KIA’s customer assistants present their clients with preferable cars and possibilities of their configurations. Since every showroom has only one display copy to use, preparing a potential offer takes much time and is unhandy for the employees. The process needed to be facilitated and possibly automated, making the results more appealing and comprehensive for the customers.
What was done on our side to solve it?
We’ve created a simple, functional, and visually attractive application which allows a showroom customer assistant to conduct a car configuration preferably along with a client during a conversation inside a certain model. All the potential alterations are seen on an iPad screen and the features can be adjusted abreast with customer’s suggestions and preferences. A potential buyer sees a KIA car in a perfectly fitted version with a desirable color, selected accessories, and gets a dedicated offer at the same time.
What is the solution to the problem?
The application supports customer assistants in presenting dream cars to their future owners and is used every day in more than 50 KIA showrooms all over Poland. We have an ongoing cooperation updating the app whenever KIA presents a new model for sale or introduces additional accessories or prices.