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Mondial Relay

The first app to track and collect parcels in the French market.
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Details

  • Scope project management, business analysis, iOS and Android development, quality assurance
  • Technologies Kotlin, Swift
  • Business sector Lifestyle
  • Country France
  • Model of collaboration Time & Material
  • Team 1x Project Owner
    1 x Scrum Master
    1 x Business Analyst
    3 x iOS developers
    5 x Android developers
    2 x Quality Assurance experts
    1 x Head of Mobile (consultancy)

Revolutionizing, modern application, changing the French market of logistics. It allows convenient parcel management and is prone to being developed into an all-in-one-tool in the future.



Business needs & goals

One of the main and most crucial goals was to revolutionize the French market with a new way of delivering parcels, building trust of the community and getting it accustomed to new technologies.

 

Mondial wanted to become an unquestionable leader in parcel delivery, and the designed application’s goal was to open up a number of new possibilities. 

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Functionalities

In order to deliver the mobile application to customers as soon as possible, we needed to create an MVP scope with basic functionalities.

Releasing the app quicker but with limited features allowed us not only to give the customers familiarity with the new solution, but also quickly gather feedback from user flows. It enabled reducing the usage of emails and Mondial website in order to collect delivered parcels. 

MVP scope functionalities included:

  • checking available APM/PUDO in the nearest area

  • managing the account

  • viewing shipment details

  • tracking a parcel

In the months following the delivery of the MVP, the app was updated with new elements, such as:

  • archiving and deleting a parcel

  • receiving push notifications (following a parcel)

  • using a dark mode

  • adding a parcel manually

  • logging in with phone number (in progress)

  • FAQ

Challenges & solutions

Business analysis

In order to provide a coherence and efficiency of the process we needed to engage a Business Analyst for a thorough analysis. Based on many hours of discussions, we created detailed user stories with acceptance criteria which were very helpful for all the team members.

International &  Multi-channel collaboration

Working in an international environment is a challenge for all team members. The project involved three nations and areas. Apart from Mondial Relay, we also worked with InPost UK in terms of UX and Dragon Rouge company in terms of UI. 

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Quality assurance

We carried out manual testing for both iOS and Android platforms abreast.

The project was conducted according to the SCRUM framework, and the functional tests were based on the previously prepared user stories and acceptance criteria. 

Outcome

The result is a simple, intuitive app both for iOS and Android.

In the course of work, we managed to prepare the documentation quickly, as well as discuss and cover many edge cases the Product Owner was not aware of and thus was grateful for pointing them out. Additionally, now users don’t have to check the status of delivery for each of their parcels separately, but can open the app and conveniently see the statuses of all their parcels in one place.